In accordance with Government advice, staff will only travel to our offices to carry out business critical duties which cannot be performed from home.
As a result, incoming mail/packages delivered by post are unlikely to be processed. We have also diverted all non-emergency helplines (including direct dials) to a central switchboard.
All customers requiring roadside assistance should be unaffected and should continue to call our emergency helplines to report a claim.
We are able to work fully remotely and we aim to provide our normal service. For our business partners during this time, where possible, please correspond with us by email to the relevant email address found on our Contact Us page.
We thank you in advance for your support during this time.
It is our intention to provide insurance schemes and services which meet the needs of our customers, whilst delivering them in a highly efficient manner. We aim to remain a leader in respect of service quality and product innovation.
We believe that communication with our valued customers is the key to our ongoing success and we are committed to continued investment in content clarity and information technology.
We believe that Treating Customers Fairly is delivering a fair outcome to our customers whilst offering a first class service to them. It is embedded in the culture of Call Assist and our partners can be assured that:
We constantly monitor all areas of our business to ensure that:
We firmly believe the mark of a company is not just a reflection of the complaints it receives, but also how problems are handled when they occasionally arise. Due to the emergency nature of the service we provide, Call Assist's service is reliant upon technology, machines and humans. We are therefore realistic and understand that in providing a service ‘at the event’, there are sometimes circumstances beyond our control which can alter the service we normally provide. Please click here to see how many complaints we receive.
Crucially, we are committed to ensuring that when there may be a problem, adequate resources and resilient procedures are in place to ensure any problem is dealt with efficiently and professionally, determining the root cause every time. If we have made an error, we will rectify the situation and above all else, we will learn from our mistakes by assessing and implementing procedures where necessary.
Whether you are reading this as a prospective business partner or an existing customer, rest assured our experienced and empathetic Customer Services Team is focused on protecting customers.
If you haven't received the service you would expect from Call Assist, then we need you to contact our Customer Services Team so that we can investigate the matter. You can also contact our Customer Services Team to thank us for the service you received; your gratitude will be passed on and will be much appreciated!
Call Assist’s Customer Services Team can be contacted in the following ways.