Coronavirus (COVID-19) – UPDATE

In accordance with Government advice, staff will only travel to our offices to carry out business critical duties which cannot be performed from home.

As a result, incoming mail/packages delivered by post are unlikely to be processed. We have also diverted all non-emergency helplines (including direct dials) to a central switchboard.

All customers requiring roadside assistance should be unaffected and should continue to call our emergency helplines to report a claim.

We are able to work fully remotely and we aim to provide our normal service. For our business partners during this time, where possible, please correspond with us by email to the relevant email address found on our Contact Us page.

We thank you in advance for your support during this time.

Careers at Call Assist Ltd

Careers at Call Assist

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Having grown steadily since forming in 1998, Call Assist now has over 2 million policyholders with breakdown cover and over 4 million customers rely upon Call Assist for roadside vehicle recovery services following an accident.

Anyone who has broken down on a busy motorway or suffered an accident late at night, can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner. We are passionate about our service and Call Assist strives for perfection in every one of the 735,000 calls our offices in Colchester and Sudbury answer each year.

Our flexibility and willingness to find procedural solutions to meet our partners’ needs has earned Call Assist an excellent reputation within the insurance and associated markets. Call Assist is usually representing household brands and therefore providing a high quality, customer-centric service is the core focus of our business. With a proven formula and thanks to our team of over 500 employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please email

* There are currently no vacancies

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