Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Having grown steadily since forming in 1998, Call Assist now has over 1.6 million policyholders with breakdown cover and over 3.5 million customers rely upon Call Assist for roadside vehicle recovery services following an accident.
Anyone who has broken down on a busy motorway or suffered an accident late at night, can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner. We are passionate about our service and Call Assist strives for perfection in every one of the 600,000 calls our offices in Colchester and Sudbury answer each year.
Our flexibility and willingness to find procedural solutions to meet our partners’ needs has earned Call Assist an excellent reputation within the insurance and associated markets. Call Assist is usually representing household brands and therefore providing a high quality, customer-centric service is the core focus of our business. With a proven formula and thanks to our team of over 400 employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Please find detailed below a list of vacancies currently available.
Rescue Co-Ordinators required to work within our vehicle breakdown call centre.
Full/Part time available
Our small but growing Compliance Team provides a wide range of services to our business units. They advise on a change in regulations and laws that the business is subject to. They also advise on new product introduction and might help to develop a training program. They preserve the firm's invaluable reputation for integrity and protect the firm from sanctions with policies and procedures that meet regulatory requirements.
Monday to Friday 09:00 to 17:30
Key requirements: • Experience working in a busy inbound call centre • Strong Microsoft Office skills • Understanding of call centre reporting, metrics and KPIs
Monday to Friday