Call Assist offers a variety of different services designed to improve the immediate customer experience when an accident occurs. We reduce claims costs by utilising our dedicated networks, storage solutions and our 24 hour, 365 day a year operation.
Call Assist’s services are designed to create the best possible first impression of your company to your customers. By providing a 24 hour dedicated helpline to report claims, you can be confident in providing a first class service and at the same time, capture the claim to control costs. All the information you require us to collate will be immediately reported to your claims handlers by our highly trained and sympathetic Rescue Co-ordinators. Bespoke procedures are agreed to ensure your customers are never left stranded at the roadside and accident damaged vehicles are not left to accrue costly storage charges.
We fully white label the service to ensure customers experience our service as a seamless extension of your own. This avoids the confusion commonly experienced when multiple third parties are involved.
A fully underwritten solution is also available should you prefer to offer customers a product which immediately ensures the accident damaged vehicle and passengers are transported to a place of safety. Your customers will be reassured help is on the way, therefore alleviating the immediate post accident stresses whilst the full claim is reported.
This product can be offered on an optional sale basis to customers or included within a core motor insurance policy. Our ‘can do’ approach to business and flexible systems allow us to offer a variety of options when implementing this product.
Working on behalf of insurers and claims handlers, Call Assist’s highly trained staff provide vehicle delivery services following an accident which has rendered the vehicle immobile. Our service is used as a back up to collection facilities already offered by our partners' network of repairers, or as a dedicated specialist service for all incidents. We are confident our expertise and quality of service will perfectly complement your overall claims handling service. Whilst we are providing this high standard of service for you and your customers, our key focus is to reduce unnecessary costs by monitoring each stage of each claim.
Instructions can be communicated to Call Assist in a variety of ways, both electronically or verbally. The service provided is always tailored precisely to our partners requirements and we would be delighted to discuss the options which are available to you.