In accordance with Government advice, staff will only travel to our offices to carry out business critical duties which cannot be performed from home.
As a result, incoming mail/packages delivered by post are unlikely to be processed. We have also diverted all non-emergency helplines (including direct dials) to a central switchboard.
All customers requiring roadside assistance should be unaffected and should continue to call our emergency helplines to report a claim.
We are able to work fully remotely and we aim to provide our normal service. For our business partners during this time, where possible, please correspond with us by email to the relevant email address found on our Contact Us page.
We thank you in advance for your support during this time.
We are Call Assist Ltd, Axis Court North Station Road, Colchester, Essex, CO1 1UX (Registered in England and Wales, Registered Number: 3668383). Authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 304838).
For the purpose of the Data Protection legislation, We are the Data Controller of your personal data. This means that We are responsible for deciding how We use your personal data.
Personal data is information about you from which you can be identified. Dependent on which service you receive from Us, We will process different types of personal data about you. We will not process any personal data about you that We do not actually need in order to provide Our services to you.
The types of personal data We collect include:
The legal basis for processing your personal data can differ depending on the personal data that We collect.
For some of the personal data, the legal basis will be ‘contractual obligation’. Without collecting certain information from you, the data subject, it will not be possible for Us to provide you with Our contracted services.
In order to fulfil Our statutory and regulatory obligations, We may need to process and hold certain personal data about you. For example, We are legally obliged to keep records for the purposes of inspection by HMRC and/or FCA.
We have your consent or explicit consent:
Further personal data, for the purposes of marketing for example, will not be processed without your explicit, informed consent. Where We seek to obtain your consent, We will make this clear to you as well as informing you about how you can withdraw that consent should you change your mind at any time. If We do not have your consent, we will not:
It is in Our legitimate interests to do so, such as:
Where We deem ‘legitimate interest’ to be the correct legal basis, We shall ensure that We balance your interests with those of Call Assist Ltd at all times.
Because We have a justifiable reason, such as:
We will only disclose/share your personal data or your policy in the following circumstances:
In the unfortunate event that you have to make a claim, then We will need to disclose your personal data to any other party involved in that claim. This will usually include:
It may be necessary to transfer your personal data to other Group companies or service providers located outside of the European Economic Area (EEA). We will not transfer your data outside the EEA unless it is to a country which is considered to have equivalent Data Protection laws or We have taken all reasonable steps to ensure the firm has suitable standards in place to protect your personal data.
In the unfortunate event that you have broken down outside the EEA and make a claim, then We will need to disclose your personal data to either:
the IMA Group, which is Our business partner that is contracted to handle claims on Our behalf outside of the UK. All details for assistance required outside of the EEA will be dealt with through them. IMA will select a local Recovery Operator in the country in which you have broken down and will send required job details to the Recovery Operator via IMA Net. The personal data passed is limited to your: full name, contact number and location of the breakdown.
Or as of February 2019
Under the Data Protection legislation, you have a number of rights relating to the personal data We hold about you. This includes the right to:
Should you wish to exercise any of your rights under the Data Protection legislation, please direct your enquiry to the Data Protection Officer, Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex CO1 1UX; email DPO@call-assist.co.uk.
Your personal data is considered to be an important asset to Us, and as such, We make reasonable effort to ensure the necessary measures are in place to prevent unauthorised or inappropriate access, use, modification, disclosure or destruction.
Measures We take to keep your personal data secure include, but are not limited to:
We retain your personal data in order to provide you with Our range of products and services to you and/ or to fulfil Our legal and regulatory obligations. If you decide that you no longer wish to use Our products and services, We will retain your personal data in line with Our Retention Policy and/or Our legal and regulatory requirements.
Our Retention Policy is available upon request by contacting: DPO@call-assist.co.uk.
In this website certain links, including hypertext links, will lead you to website or pages that are not under Our control. These links are provided for your information and convenience and the inclusion of any link does not imply endorsement by Us in any way of the site to which a particular link leads. We accept no responsibility or liability for the content of other websites. If you are redirected to another website via Our website, you will need to contact that organisation separately to remove your details from their records. No one may link into this site without prior written consent.