Call Assist Privacy Policy


Your privacy is important to us and we promise to respect your Company Information and your client’s information. We will try to ensure that you and your client's details are accurate and kept up-to-date

Collection of information

Your "Company Information" means any information obtained from you in connection with a service we provide to you on the CA Web site. Information is collected lawfully and in accordance with the Data Protection Act 1998.

Use of information

We will use your Company Information collected in providing services to you through the CA Web site. We may use your details to send you information about other products and services that may interest you or to carry out research. We may contact you by letter, email, telephone or other electronic means. If you would prefer not to receive marketing information or participate in research, please advise us by email, to

Call monitoring and recording

We will monitor and record telephone calls in order to assist with training, improve our service, prevent and detect fraud.

Storage of data

Any personal data saved is held safely on our mainframe computer, with security systems preventing unauthorised access and we always ensure it is treated confidentially.


Although Call Assist takes security very seriously, no system can be guaranteed to be 100% secure. Call Assist therefore cannot guarantee your Company or Client Information when processed through the CA Web site and the Internet. We cannot accept liability for loss or theft of your Company and Client details when processed on the CA Web site and, or through the Internet.

External Linkage

Call Assist is willing to allow appropriate links to the CA Web site, it reserves the right, at its absolute discretion, to prohibit any link from another web site or equivalent entity to materials or information on the CA Web site. In any event, and without prejudice to that, any link to material or information on the CA Web site must be neither misleading or deceptive and must fairly indicate Call Assist Limited.

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