Coronavirus (COVID-19) – UPDATE

In accordance with Government advice, staff will only travel to our offices to carry out business critical duties which cannot be performed from home.

As a result, incoming mail/packages delivered by post are unlikely to be processed. We have also diverted all non-emergency helplines (including direct dials) to a central switchboard.

All customers requiring roadside assistance should be unaffected and should continue to call our emergency helplines to report a claim.

We are able to work fully remotely and we aim to provide our normal service. For our business partners during this time, where possible, please correspond with us by email to the relevant email address found on our Contact Us page.

We thank you in advance for your support during this time.

How many complaints has Call Assist received?

Firm Name: Call Assist Ltd
Period covered in this report: 1 November 2018 ‐ 30 April 2019
Brands/trading names covered: Call Assist Ltd, startrescue.co.uk, starttravel.co.uk

Number of Complaints opened by volume of business
Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main Cause of complaints opened
Banking and Credit Cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and Pure Protection 0.63 per 1000 policies in force N/A 1272 1160 16.12% 32.76% 61.21% Other General Admin / Customer Service
Decumulation N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit Related N/A N/A N/A N/A N/A N/A N/A N/A
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