How many complaints has Call Assist received?

Firm Name: Call Assist Ltd
Period covered in this report: 1 November 2018 ‐ 30 April 2019
Brands/trading names covered: Call Assist Ltd, startrescue.co.uk, starttravel.co.uk

Number of Complaints opened by volume of business
Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main Cause of complaints opened
Banking and Credit Cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and Pure Protection 0.49 per 1000 policies in force N/A 991 998 49.70% 29.36% 27.05% Other General Admin / Customer Service
Decumulation N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit Related N/A N/A N/A N/A N/A N/A N/A N/A
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