How many complaints has Call Assist received?

Firm Name: Call Assist Ltd
Period covered in this report: 1 May 2018 ‐ 31 October 2018
Brands/trading names covered: Call Assist Ltd, startrescue.co.uk, starttravel.co.uk

Number of Complaints opened by volume of business
Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main Cause of complaints opened
Banking and Credit Cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and Pure Protection 1.74 per 1000 policies in force N/A 1011 810 38.51% 56.04% 26.54% Other General Admin / Customer Service
Decumulation N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit Related N/A N/A N/A N/A N/A N/A N/A N/A