Coronavirus (COVID-19) – UPDATE

In accordance with Government advice, staff will only travel to our offices to carry out business critical duties which cannot be performed from home.

As a result, incoming mail/packages delivered by post are unlikely to be processed. We have also diverted all non-emergency helplines (including direct dials) to a central switchboard.

All customers requiring roadside assistance should be unaffected and should continue to call our emergency helplines to report a claim.

We are able to work fully remotely and we aim to provide our normal service. For our business partners during this time, where possible, please correspond with us by email to the relevant email address found on our Contact Us page.

We thank you in advance for your support during this time.

Call Assist Background

Recovery Network

Call Assist is proud of the service its Network of Recovery Operators provides in difficult and demanding circumstances, each and every day.

Call Assist allocates work to its Network based upon the location and the nature of the incident. In order to be considered by Call Assist’s Network Department, any Recovery Operators applying must be able to evidence PAS43 and driver CPC certification.

In addition, we will require any Recovery Operator to comply with our most up to date contract and accept work electronically using industry approved equipment.

New appointments will only be accepted from applicants who have secure storage, operate on a 24/7 365 basis and can demonstrate their ability to comply with our stringent operational procedures.

Presentation, performance and customer service are key performance indicators and we will expect you to work hard to meet our standards. Our Recovery Operators represent Call Assist’s corporate clients and therefore, you must be able to achieve the highest level of customer satisfaction by employing qualified and experienced staff. If you feel confident your company has the passion and expertise to work with our company please complete our online application form.

We look forward to working with you

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