Rescue Co-ordinator

Company

CallAssist

Job Description

Job purpose & Training:

• Dealing with inbound calls from customers who require breakdown recovery on behalf of our brand and other partners.
• There is no selling involved and you will not be cold calling.
• Our training is 4 weeks of office-based learning plus 2 weeks live phone training with a mentor.
• This training is fully paid.

Hours:

Various full-time and part-time positions available, candidates must be able to work one permanent weekend shift a week.

Permanent working hours will be agreed in the interview and those hours will commence after the training period. All employees have set shifts and working patterns.

Benefits:

• Extensive training coupled with an ongoing support and development program through a dedicated online development portal
• 28 days paid holiday including Bank Holidays for full-time employees
• Opportunities for progression within the Company
• Contributory workplace pension
• Staff referral bonus scheme
• NVQ’s

Salary:

The salary is dependent on age:

• 16 to 20 - £8.60 p/h
• 21+ - £11.44 p/h

This position is not commission based.

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. We are proud to be an Investors in People accredited company and we offer various development and promotion opportunities for our talent. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Mina or Meghean on 01206 785 850.

Application Closing Date

03/05/2024

Working Hours

Various shifts available

Required Skills

Essential skills, knowledge & experience:

• Competent in Microsoft Office user, including Excel, Word and Outlook
• Excellent customer service skills
• Excellent telephone manner
• Excellent attention to detail
• Previous telephone-based call centre experience ideally preferred but not essential

How to apply

Please email HR a completed application form to apply.

Download Application Form