Which 2019-20

Achieved by startrescue.co.uk which is
a trading style of Call Assist.

IT Technician



Job Description

To help us to achieve our growth plans, we are looking for an IT Technician to join us. This is an exciting opportunity, providing the chosen applicant the opportunity to become an integral part of the Call Assist team.

Job purpose:

The IT Technician will sit between the current 1st line support team and provide 2nd and 3rd line support along with the current 3rd line Technician and Manager.

Day to day duties will include the usual daily support, along with providing assistance on system migrations and various projects. As well as monitoring PC/Servers for outstanding patches/updates to keep systems up-to-date via WSUS and monitoring system, and monitoring our VMWare environment.

We have a strong emphasis on security and helping to keep our systems running smoothly and securely is key to the role.


  • A good problem-solving approach to tasks
  • The ability to work alone and as a team
  • Work well under pressure
  • Excellent communication and people skills
  • Self-motivation and a desire to learn


We are based in the heart of Colchester close to the train station and a short walk from the town centre.


  • 28 days paid holiday including Bank Holidays for full-time employees
  • Opportunities for progression and promotion
  • Staff discount
  • Contributory workplace pension

If you would love to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application.

Application Closing Date


Working Hours

Monday to Friday, 9am to 5.30pm with some out of hours on-call work required.

Required Skills

Essential skills, knowledge & experience:

You must have at least five years’ experience at 2nd/3rd line support

Required, a very good working knowledge/understanding of the below:

  • Windows 10, from Baremetal install to working complex problems with bespoke software
  • Cisco switches, setting up and managing VLAN’s
  • Windows Server, including AD, WSUS, DNS etc.
  • Microsoft Exchange / Exchange Online GPO Administration
  • VMWare ESXi

Experience/Knowledge of the following would be beneficial:

  • Enterprise UTM’s and Firewalls
  • Enterprise AV
  • Linux
  • Microsoft Office / Office 365
  • ISO27001
  • Mitel MiVB

How to apply

Please email HR a completed application form to apply.

Download Application Form

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